Personal Assistant

Please note that this advert will close at 00:01 on Friday 21 February and therefore we advise getting your application in by no later than midnight on Thursday 20 February.

About Ofcom

Ofcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.

Our culture is clear – we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom.

We focus not only on what we do, but how we do it. We pride ourselves on being an organisation of people who genuinely care about helping others.

About the Team

The Enforcement team plays a critical role in ensuring that the regulation and policy we put in place to protect consumers and citizens is effective. The Enforcement team identify and respond to non compliance affecting consumers and competition in the telecommunications, postal and broadcasting sectors.

The team works with policy teams across Ofcom, carries out advocacy work with stakeholders and actively enforces the regulatory conditions that Ofcom imposes on regulated providers, as well as enforcing general consumer and competition law. We routinely monitor complaints, analyse evidence and take swift action to deal firmly and effectively where we see harm, including opening formal investigations, issuing penalties and seeking redress where appropriate.

Purpose of the Role

The PA will be responsible for providing full administrative support to 2 Directors and play an active role in the day-to-day running of the team.

Your key responsibilities

• Extensive diary management for 2 Directors, managing schedules to enable the best use of their time;
• Act as a gatekeeper for the Directors, using initiative to respond to enquiries and escalate where appropriate;
• Organise internal and external stakeholder meetings, including team meetings, taking minutes as required;
• Book travel and accommodation for the Directors and others in the team as needed;
• Ensure Directors have all relevant papers for meetings/review, including commissioning briefings where required;
• Assist with the organisation of team events such as away days, conferences and large team meetings;
• Produce clear documents such as letters, presentations and emails, showing excellent attention to detail;
• Act as a coordinator for the team, providing general admin support and sending group reminders;
• Demonstrate discretion and maintain confidentiality;
• Submit timesheets and expenses on behalf of the Directors accurately and on time;
• Support the team administrator with recruitment tasks such as onboarding/ offboarding;
• Provide occasional cover for other PAs and Administrators within the Group as required (e.g holiday cover);

The skills, knowledge and experience you will need for success

• Executing Plans: You have excellent organisational and time management skills, using your judgement to prioritise tasks and set clear goals, keeping a constant eye on progress and adapting to changing priorities;
• Forming Relationships: You can build and maintain positive relationships with stakeholders at all levels (internal and external) and act as a focal point of contact for the wider team;
• Articulating Ideas: You are able to express your ideas, thoughts, and information in a clear and concise manner, ensuring messages are understood by everyone;
• Harmonising Work: You work effectively with others, creating an honest team environment and sharing valuable information and resources. You are willing to collaborate and seek out opportunities to do so
• Evaluating Problems: You can identify and solve issues by using well-thought-out strategies. You are able to consider different angles and potential solutions to resolve concerns.
• Proficient knowledge in using MS Office software.

At Ofcom we prioritise inclusive and diverse recruitment in order to truly reflect the society we represent.

Where positions are listed as full time, we remain open to reduced hours, part-time arrangements, job shares and other flexible working options from day one of employment. We warmly welcome applications from candidate returning to work after a break – for whatever reason.

As a disability confident employer, we offer interviews to any disabled applicant who meet essential criteria for advertised roles. Learn more about the scheme here.

If you need information in an alternative format or have specific preferences, please contact our recruitment team.